| Place
an order: |
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to Top |
| Find the product you would like
to buy by browsing Intakeone.com. Then, click on the "Add To
Shopping Cart" button. This will add the product to your "Shopping
Cart" and show you the contents of your cart. From your "Shopping
Cart", click the "Continue to Checkout" button. Then
choose to registration or not registration. Both will take you to
the online order forms. Complete each
of the order forms including shipping address, billing address
and payment information. Be sure to print a copy of the online
receipt for future reference. |
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| In-Store Pick Up: |
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For Local Customers, we offer the in-store
pick up. The customers do not need to pay for the shipping and handling
fees. However, they will charge the pick up fees for the shipping
from manufacture ship to us. Those fees will provide to customers
when they decide to pick up the products instead ship out the products.
For detail pick up fees charge, please contact us at : info@intakeone.com |
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| Payment Option: |
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| Intakeone.com accepts all major VISA,
MasterCard as well as check cards linked to a major credit card.
We do not accept checks. Your credit card will be charged only
when your order is processed, one to five days before your product
is shipped.
Sorry, but we cannot accept any checks for payment. However,
we do accept check cards linked to a major credit card.
Intakeone.com will accept money orders as a form of payment for
your order. Please contact us at customerservice@intakeone.com
for our Money Order Form when choosing this payment method. If
you do not feel comfortable sending your credit card information
over the Internet, and prefer to place the order by phone with
an Intakeone.com Customer Service Representative, simply call
1-510-755-6948 and a representative will help you. Hours of operation:
Open Monday to Friday, 10:00 a.m. to 6:00 p.m. PST.
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| Sale Tax: |
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All California Customers will need
to pay the sale tax 9.75% out of the products.
(Shipping and handling fees will not included in the sale tax) |
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| Pricing and Availability: |
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| Availability Status Messages
Pre-Order -
This product has not yet been released. Pre-Ordering a product
is the best way to ensure that you'll get a copy of a hot title.
As we receive products from the vendors, the customers who pre-ordered
get their copies shipped first. See the "Shipping" section
for shipping methods and delivery times.
Usually Ships Within 2-3 days
- This product is in good supply in one of our main distribution
centers and is available for immediate shipping. Expect your order
for this product to be processed within 3 days. After an order
is processed, the time of delivery is determined by the shipping
method. See the "Shipping" section for processing and
delivery times.
Back Order - This product
is currently not in stock, however we have placed an order with
the vendor. We can not predict the actual delivery time of this
item. Your order and payment will be processed when we receive
more products. After an order is processed, the time of delivery
is determined by the shipping method. See the "Shipping"
section for processing and delivery times.
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| Order by Phone: |
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| If you enjoy shopping by phone, you
can call the Intakeone.com Customer Service Center at 1-510-755-6948.
A representative will assist you with your order. Hours of operation:
Open Monday to Friday, 10:00 a.m. to 6:00 p.m. PST. |
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| Live Technical Chat: |
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Intakeone.com offers the customers
live technical chat support for technical or products questions
at Yahoo Message, AOL Message, and MSN Message. You can enjoy the
support by add our user ID on your message and we will try our best
to ask your questions. Hours of operation: Open Monday to Friday,
10:00 am to 6:00 p.m PST.
Yahoo Message ID: Intakeonecom
MSN Message ID: Intakeonecom
AOL Message ID: Intakeonecom |
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| Question for Products: |
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| If you have any questions about the
products or the inventories, please contact us at: info@intakeone.com
or contact us by phone: 1-510-755-6948. |
| |
| Exchange or Return
Order: |
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| If the customers have any reason wants
to exchange or return the products, please contact us at rma@intakeone.com
before ship back any items. Also, please first read our exchange
and return policy. |
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| Credit Card Security: |
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| You don't have to worry about the safety
of your credit card information when shopping at Intakeone.com.
You can rest assured that your online shopping experience at Intakeone.com
will be a secure one. Intakeone.com uses encryption technology
to ensure that any information you transmit during the ordering
process is secure. Our servers here at Intakeone.com are secured
to protect all personal information including credit card numbers,
your address and any products you may order. Intakeone.com has
been certified as an Verified Online Store with SSL 128bits Secured
Shipping Cart System with Visa, Master Card and PayPal.(Look at
the navigation area to the right).
If you still do not feel comfortable sending your credit card
information over the Internet, and prefer to place the order by
phone with an Intakeone.com Customer Service Representative, simply
call 1-510-755-6948 and a representative will help you. Hours
of operation: Open Monday to Friday, 10:00 a.m. to 6:00 p.m. PST.
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| Pre-Order : |
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| Your credit card will be charged only
when your order is processed. Sometimes, we will process your order
one to five days before the release of the product. This allows
us to get the product to you faster. Orders containing combinations
of pre-order items and in stock merchandise will be broken into
separate orders. Each of the separate orders will ship as soon
as the merchandise becomes available. Shipping charges will apply
to each of the orders independently.
From time to time the manufacturers will limit the amount of
a product based on their supply. If this happens, we will process
the online orders in the order in which they were received.
In an effort to ship pre-orders as quickly as possible, sometimes
we use a third party distributor to drop ship the merchandise
directly to you. This allows us to eliminate the time it takes
to ship product to our warehouse and receive it before shipping
it out to you. Due to the tight time constraints required by this
accelerated shipping method, some orders will not make it into
our drop ship process. Those orders are shipped directly from
our warehouse usually no more than one day after the drop shipment.
Some of the order types that will typically miss our drop ship
process are:
- Pre-orders received by us too close to the release date. Cut-off
dates are normally three or four days in advance of the ship date.
- International orders.
- P.O. Box and APO/FPO.
- Pre-orders that fail our credit authorization process.
From time to time, Intakeone.com will offer a special promotional
item with a pre-order. Due to limited availability, these promotions
can only be offered while supplies last. |
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| Processing and Delivery
Times: |
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| Orders are usually
processed within 3 Days of placing the order. Additional credit
card verification may occasionally delay order processing.
If you specify a billing address on your order
that is different from the address on your credit card statement,
it could take up to five business days to verify your credit card
with your bank.
Intakeone.com does not ship, nor are deliveries
made on weekends. Weekend days should not be considered when calculating
your delivery date. |
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| Package Tracking: |
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Intakeone.com tries to provide the
customer the best price and service for the shipping and handling
fees. Therefore, we will use either UPS or USPS for the shipping
choice. You can click on the "UPS" or "USPS"
to go directly to the tracking page and then input the tracking
number we provide to you by e-mail. Then you can find out which
day the item will be arriving.
For the Tracking Page Click either one of the company name, if the
tracking number is start with "0" then you should click
"USPS" if your tracking number is start with "1"
then you should click on "UPS".
- UPS
- USPS
If you have any question about "Package Tracking", please
contact us at info@intakeone.com |
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| International Order: |
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Intakone.com accepts the
international order (outside USA, Canada). However, All international
order is NO return and refund. Also, we only accept
the money order for the payment and the shipping and handling fees
will not be same as we show on the web site. The reason is all the
international order need to ship by international express air mail.
All international customers will need to sign the agreement with
Intakeone.com to accept the statement above and fax or mail us back
with the total amount money order. To get our agreement and the
total amount of the item price, please contact our customer service
center at customerservice@intakeone.com
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| Still
Have a Question? If you didn't find what you
needed here, feel free to call our Customer Service center at
1-510-755-6948 to speak with a Customer Service Representative.
If you prefer, contact
us by e-mail. Hours of operation: Open Monday to Friday, 10:00
am to 6:00 p.m PST.
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